2Touch is an outsourcing provider, specialising in fully integrated customer lifecycle services support in contact centre, response handling and fulfilment. At the core of 2Touch is its state-of-the-art Contact Centre and fulfilment facility which is located at a purpose built site at Doxford Technology Park in Sunderland. The contact centre has in excess of 750 employees, dealing with different activities ranging from inbound customer relationship management and advice lines to outbound sales activity.
2Touch strives to maintain a warm and co-operative environment which is open, supportive, fun and rewarding to work in. Each employee is encouraged to ‘make a difference’ and many of our employees build long and successful careers helping to ensure our Clients and their customers get the very best customer service.
Every employee of 2Touch is aware that our Clients trust us with their brands and that we have an obligation to ensure the relationship between our Clients and their customer base is strengthened at every opportunity and through every interaction 2Touch participates in.
2Touch’s in-house training team ensures that Contact Centre staff are coached to the highest possible standards in terms of telephony and customer service skills.
Stuart Gray (MD) – ‘It is a varied and exciting environment to work in, as each business sector brings its’ own requirements and challenges. To remain at the forefront of this business and ahead of our competition, we have to be equal to those challenges. I believe we can do this by continuing to employ and develop the best people’